Frequently Asked Questions
hibaji FAQ — Answers to All Your Questions
Account, deposits and withdrawals, games, bonuses and security — find detailed answers to the most frequently asked questions about hibaji all in one place.
Whether you are new to hibaji or an experienced player, all kinds of questions can come to mind. On this page we have given direct and clear answers on everything from opening an account to depositing and withdrawing money via bKash and Nagad, cricket betting, slot games, the welcome bonus and responsible gaming. If you cannot find your question here, our 24/7 live chat support is always ready.
Account and Registration
To open an account at hibaji, you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. Keep in mind that you must be 21 years of age or older. With the correct details, your account will be active within just a few minutes.
No, one person can only hold one hibaji account. Creating multiple accounts from the same mobile number or device will be detected automatically and bonus privileges may be cancelled. It is important to follow this rule strictly in order to maintain a fair and safe gaming environment.
Go to the hibaji Login page and enter your registered mobile number or email and password. With the correct details you will be able to access your account immediately. If you forget your password, use the "Forgot Password" option — a verification code will be sent to your registered number.
Yes, hibaji verifies accounts to ensure secure transactions and responsible gaming. A request for identity verification may come up at the time of withdrawal. This can be completed easily using your national ID card or passport details. Once verified, transactions become faster and smoother.
Absolutely. The hibaji website is fully mobile-responsive. You can play games and place bets without interruption from the browser on both Android and iOS devices. You get the full experience without downloading any separate app — just open hibaji in your browser and log in.
Deposits and Withdrawals
hibaji currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for all methods is ৳500. Choose whichever method suits you — every transaction is encrypted and secure.
When depositing at hibaji via bKash, the balance is usually added within a few minutes. Processing times for Nagad and Rocket are similarly fast. However, there may be a slight delay due to network conditions from time to time. If you have any issues, contact us via live chat.
The minimum withdrawal amount from hibaji is ৳800. Once the request is approved, the money generally reaches your bKash, Nagad, Rocket or bank account within 5 to 30 minutes. This is one of the fastest withdrawal services among online gaming platforms in Bangladesh.
hibaji does not charge any additional processing fees on its end. However, your mobile banking service (bKash, Nagad, Rocket) or bank may deduct a small fee according to their own policies — this depends entirely on the rules of that service provider. It is a good idea to check your payment service's fee structure before making a transaction.
Cancellation is possible via live chat before processing has begun. Once processing has started, it cannot be cancelled. So double-check the withdrawal details — especially the account number — carefully before submitting. Providing incorrect details may delay getting your money back.
Games and How to Play
hibaji has an extensive game library. Slot games (PG Soft, Pragmatic Play, JILI), fishing games (Dragon Fishing 2, Fishing Disco and many more), live casino (Baccarat, Roulette, live dealer tables), cricket and sports betting, and crash games like Aviator — all available on one platform.
Go to the cricket section of hibaji and select an ongoing or upcoming BPL, T20 or IPL match. You can place bets on various markets including match winner, total runs and top batsman. Enter the bet amount and confirm — in-play betting is available for live matches too. You can place a bet as long as you have enough balance in your account.
RTP (Return to Player) is the theoretical rate at which a game returns money to players over the long term. All slots and casino games at hibaji run on engines from certified software providers (PG Soft, Pragmatic Play, JILI, Spribe), where fair play and a random number generator are guaranteed.
In fishing games, you shoot at fish and sea creatures floating across the screen. Each shot has a set cost and catching a fish earns you a reward. Dragon Fishing 2 and Fishing Disco are among the most popular fishing games at hibaji. They can also be played easily on mobile.
If the connection drops, the game result is saved in the system. When you reconnect and log in, you will see the actual result of the game. If you disconnect during a slot spin, the result of that round is determined automatically and any winnings are added to your account. If you notice any discrepancy, let us know via live chat.
Bonuses and Promotions
When you open a new account and make your first deposit of ৳500 or more, hibaji automatically gives a 100% match bonus up to ৳10,000. For example, depositing ৳1,000 will earn you an extra ৳1,000 bonus — giving you a total balance of ৳2,000. No separate code is needed to receive this bonus.
The wagering requirement for the hibaji welcome bonus is 20 times (20x). This means you need to wager 20 times the bonus amount before you can withdraw it. Example: if you receive a ৳1,000 bonus, you need to complete a total of ৳20,000 in wagers. This is industry-standard and relatively straightforward.
hibaji has four VIP tiers: Bronze, Silver, Gold and Platinum. You move up automatically through regular play and deposits. Bronze offers up to 0.3% weekly cashback, Silver 0.6%, Gold 0.9% and Platinum up to 1.2%. Higher tiers also come with exclusive offers.
VIP members receive cashback every week according to their tier. Cashback is added to your account automatically and can be used directly in games. Since it is added to your main balance, the standard rules apply for withdrawal. The cashback amount depends on your total wagers for that week.
Yes, hibaji runs time-limited promotions during various festivals and special events (such as Eid, the BPL tournament and the ICC T20 World Cup). Visit the site regularly and stay in touch with the support team via live chat to find out about these offers. You should always read the terms and conditions of a promotion before taking part.
Security and Responsible Gaming
hibaji uses SSL encryption technology to keep all your information secure. Your personal and payment details are not shared with third parties. The system undergoes regular security audits. Read our privacy policy for more details.
No. hibaji is strictly for people aged 21 and above only. Age is verified at the time of registration, and if identity confirmation reveals that an account belongs to a minor, it is immediately closed. Protecting minors is one of our highest priorities.
If you are concerned about your gaming, go to the hibaji responsible gaming page. Tools such as self-exclusion, deposit limits and session limits are available there. In addition, our support team is available 24/7 via live chat to assist you directly. Knowing your limits is the sign of a responsible player.
Self-exclusion is an arrangement where you close your own account for a set period. Submit a request via live chat or by email at [email protected] and your account will be locked within the specified time. During this period you will not be able to log in or make transactions. You can reactivate it once the time period ends.
The hibaji support team provides service in Bengali 24 hours a day, 7 days a week. There are two ways to get in touch: get instant help via the live chat feature on the site, or write to us by email at [email protected]. Most issues are resolved via live chat within a few minutes.
Still have questions? Contact support
Our Bengali support team is always ready for any questions you have. Connect via live chat or send an email — you will get a fast and effective solution.
Direct Contact
Live Chat Support
Chat with us directly in Bengali 24 hours a day, 7 days a week. Use the live chat widget on the site and get a resolution in moments.
Email Support
For detailed issues, email us at: [email protected] — our team will respond as quickly as possible.