hibaji Terms and Conditions

These terms and conditions ("Terms") govern the use of the hibaji platform and all related services. When you use hibaji's website, app, or any digital service, you automatically agree to abide by these Terms.

These Terms apply to users in Bangladesh and clearly set out the relationship, rights, and responsibilities between hibaji and the user. If you disagree with any part of these Terms, please refrain from using the platform.

1.1 Definitions

The key terms used in these Terms are defined as follows:

• "Platform" means hibaji's website, mobile application, and all related digital services.
• "User" or "you" means any person registered on the platform.
• "Account" means your personal registered profile on hibaji.
• "Bonus" means any promotional offer or reward provided by hibaji.
• "Wagering Requirement" means the obligation to place a specified amount in bets before a bonus can be withdrawn.

1.2 Scope of Application

These Terms apply to all hibaji products and services, including slot games, fishing games, cricket betting, and live casino. Separate terms may apply to specific promotions or games, and those will operate alongside these general Terms.

2.1 Age Requirement

To open an account and use any service on the hibaji platform, you must be at least 21 years old. No person under 21 may use this platform. hibaji may request valid identification for age verification at any time.

2.2 Registration Process

You must provide accurate and complete information when creating an account. Each person may open only one account. The following conditions must be met to register:

• Your full legal name and identity must be provided.
• A valid and active email address or mobile number must be provided.
• The information used for registration and the payment account details must match.
• Opening an account in the name or identity of a third party is strictly prohibited.

2.3 Identity Verification (KYC)

hibaji may request identity verification from you at any time. Failure to provide the required documents may result in temporary or permanent suspension of your account. Withdrawals may be held until the verification process is complete.

3.1 Account Security

The security of your account is entirely your responsibility. Do not share your login details, password, or OTP with anyone. If you notice unauthorized access or suspicious activity, notify our support team immediately.

3.2 One Account Policy

Each user may operate only one account. Opening multiple accounts or operating someone else's account is strictly prohibited. If this policy is violated, all accounts will be closed and deposited funds may be forfeited.

3.3 Updating Your Information

Keep the contact information on your account (email, mobile number) up to date and accurate at all times. Any changes to your information must be verified through hibaji's support team.

4.1 Supported Payment Methods

hibaji supports deposits and withdrawals through Bangladesh's major mobile banking and bank transfer methods:

• bKash
• Nagad
• Rocket
• Bank Transfer (all Bangladeshi banks)

4.2 Deposit Limits

The minimum deposit amount for all methods is ৳500. The maximum deposit limit may vary depending on the applicable payment method and account verification level. All deposits are processed in Bangladeshi Taka (BDT / ৳).

4.3 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 5 to 30 minutes. The following conditions must be met to make a withdrawal:

• Identity verification must be complete.
• The wagering requirement of any active bonus must be fulfilled.
• The withdrawal method must match the deposit method.
• Once a withdrawal request has been processed, it cannot be cancelled.

4.4 Transaction Verification

hibaji reserves the right to verify any deposit or withdrawal request. Fraudulent, unusual, or suspicious transactions may be temporarily held for investigation. Documents may be requested under anti-money laundering policy.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example — if you deposit ৳1,000 you will receive a ৳1,000 bonus and your total balance will be ৳2,000. Or if you deposit ৳22,000 you will receive a ৳10,000 bonus and your total balance will be ৳32,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20x (twenty times). This means you must place bets totalling 20 times the bonus amount before you can withdraw. Example: if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets.

5.3 General Bonus Terms

The following general conditions apply to all bonuses and promotions:

• Each bonus offer may be claimed once only, unless otherwise stated.
• Multiple bonuses cannot be combined at the same time, unless clearly stated.
• Any bets placed using bonus funds must be valid under hibaji's gaming policy.
• hibaji reserves the right to modify, cancel, or withdraw any bonus offer.
• If misuse is suspected, the bonus will be cancelled.

5.4 VIP Program

hibaji's VIP program has four tiers. By playing regularly you can advance to higher tiers and enjoy weekly cashback benefits:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.

6.1 Gaming Policy

Every game on hibaji is conducted fairly and impartially. We use software from established game providers to ensure fair play, with outcomes determined using random number generator (RNG) technology.

6.2 Bet Limits

Minimum and maximum bet limits are set for each game. The specified maximum bet limit may not be exceeded while playing with bonus funds. Exceeding the limit may result in the bonus and associated winnings being cancelled.

6.3 Technical Issues

If a game is interrupted mid-session due to a technical error or disconnection, hibaji will provide an appropriate resolution based on verifiable server logs. hibaji reserves the right to void abnormal winnings resulting from system errors.

6.4 Betting Rules

Specific rules apply to all sports betting including cricket and football. A bet cannot be cancelled once it has been confirmed. If a match or event is cancelled, hibaji will process a refund or settlement in accordance with its established policy.

The following activities are strictly prohibited on the hibaji platform:

7.1 Fraud and Manipulation

• Playing games using any software, bot, or automated program.
• Any attempt to manipulate game outcomes.
• Colluding with other users for betting or gaming purposes.
• Match fixing or any interference in sports events.

7.2 Financial Irregularities

• Money laundering or transactions involving illegal funds.
• Chargeback fraud or using another person's payment details.
• Abusing the bonus system or operating fraudulent multiple accounts.
• Depositing funds obtained through illegal means.

7.3 Other Prohibited Conduct

• Abusive or disrespectful behavior toward hibaji staff.
• Collecting or disclosing another user's personal information.
• Attempting to breach the platform's security systems.
• Transferring an account to a third party without hibaji's permission.

All content on the hibaji website and platform — including logos, designs, text, graphics, software, code, and databases — is protected under hibaji's intellectual property rights or appropriate licenses. Reproduction, distribution, or use of this content for commercial purposes without prior written permission from hibaji is strictly prohibited.

All content from game providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others) is protected under their own intellectual property policies. hibaji supplies licensed games only.

Users may view and use the platform's content for personal and non-commercial purposes. Any attempt to circumvent or bypass technically protected elements is punishable by law.

9.1 Service Guarantee

hibaji always strives to provide quality and uninterrupted service. However, temporary disruptions may occur due to technical maintenance, ISP issues, natural disasters, or third-party software problems.

9.2 Liability for Financial Loss

hibaji is not liable for any financial loss suffered by a user due to causes beyond its direct control. Any losses from gambling or betting are entirely at the user's own risk. hibaji does not guarantee any winnings or profits.

9.3 Third-Party Services

hibaji is not responsible for errors or disruptions caused by payment gateways, game providers, or other third-party services. However, hibaji will make every reasonable effort to assist in resolving such issues.

10.1 Suspension by hibaji

hibaji reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Registration using a false identity or information.
• Failure or non-cooperation in identity verification.
• Operation of an account by a minor.
• Instructions from a regulatory authority.

10.2 Closure by User

You may request to close your account at any time through our support team. An opportunity to withdraw any eligible balance will be provided before the account is closed. However, any active bonus will be forfeited if its wagering requirements have not been met.

10.3 Self-Exclusion

As part of responsible gaming, you may apply for self-exclusion or a cooling-off period for a specified duration. To learn more about this feature, please visit our Responsible Gaming page.

hibaji is firmly committed to responsible gambling practices. We believe that gaming should be for entertainment and should never be a source of financial or mental stress.

11.1 Signs of Addiction

The following signs may indicate problematic gambling:

• Continuously placing larger bets to recover losses.
• Being unable to stop gambling.
• Continuing to play while neglecting other responsibilities.
• Hiding gambling activity from family or friends.

If you experience any such signs, please contact our 24/7 support team. For more detailed information, visit our Responsible Gaming page.

12.1 Complaint Process

If you have a complaint or dispute, please first contact our support team via 24/7 live chat or email. The support team will provide a reference number upon receiving the complaint.

12.2 Resolution Timeframe

hibaji will endeavor to resolve complaints as quickly as possible after receipt. Complex matters may require additional time for investigation. The relevant account may be temporarily restricted while an investigation is ongoing.

12.3 Final Decision

hibaji's server logs and data will be considered final evidence in matters relating to game results or technical issues. If both parties are unable to reach a resolution, arrangements will be made to settle the dispute through neutral mediation.

Protecting your personal information is hibaji's highest priority. We keep your data secure using SSL encryption and industry-standard security measures.

Please read our full Privacy Policy for detailed information on how your data is collected, stored, and used. The Privacy Policy is an integral part of these terms and conditions.

13.1 Summary of Data Use

• Data is used for account verification and payment processing.
• Data may be provided to relevant authorities as required to fulfill legal obligations.
• Data is not sold to third parties for marketing purposes.
• You have the right to have your data deleted or corrected.

hibaji reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes via email or platform notification.

Continued use of the platform after updated terms are published will be taken as your acceptance of the new terms. If you do not agree with the changes, please request account closure through our support team.

The date of the most recent update to these terms and conditions will always be noted at the top of the page. Contact our support team for previous versions.