hibaji Privacy Policy

1. What Information We Collect

hibaji is committed to providing its members with a safe, transparent, and high-quality service. To this end, we collect various types of information, which falls into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

During account registration, identity verification, or when using customer support, you may provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, or bank account number)
• Transaction history and deposit/withdrawal records
• Messages and complaints sent to customer support

1.2 Automatically Collected Information

When you use the hibaji platform, certain technical information is recorded automatically. This information helps us improve the security and performance of the platform:

• IP address and device type
• Browser type and operating system information
• Time, date, and page navigation patterns when accessing the site
• Cookie and session data
• Gameplay history and account activity logs

2. Why We Use Your Information

Collected information is used only for specific, legitimate, and transparent purposes. hibaji never uses your information for unnecessary or unauthorized purposes.

2.1 Account Management and Security

Your personal information is used to create, verify, and manage your account. This includes confirming your identity, preventing fraudulent activity, and maintaining the security of your account.

2.2 Processing Financial Transactions

Payment information is used to process your deposit and withdrawal requests. hibaji ensures that every transaction is completed securely, accurately, and in compliance with applicable laws.

2.3 Providing Customer Support

Your contact information and account history are used to respond quickly and effectively to your questions, complaints, and support requests.

2.4 Meeting Legal Obligations

To comply with applicable laws and regulations, including anti-money laundering (AML) rules and responsible gaming policies, it may be necessary to retain certain information about you.

2.5 Platform Development and Analytics

Anonymized or aggregated data is analyzed to improve the user experience and monitor platform performance.

3. How Your Information Is Kept Secure

hibaji follows the highest industry standards to protect its users' information. We believe that protecting your privacy is our highest responsibility.

3.1 SSL Encryption

Our entire website is protected by SSL (Secure Sockets Layer) encryption. This means every exchange of information between you and the hibaji servers is encrypted, preventing access by third parties.

3.2 Secure Data Storage

Your information is stored on secured servers. Access controls ensure that only authorized personnel can access the necessary information.

3.3 Regular Security Reviews

Our technology team regularly conducts security audits and quickly addresses any potential vulnerabilities. We remain constantly vigilant to ensure your information receives the highest level of protection.

3.4 Internal Training

All hibaji staff receive regular training on data protection. They are given clear guidelines on maintaining the confidentiality of your information.

4. Sharing Information with Third Parties

hibaji never sells your personal information to third parties or transfers it for commercial purposes. However, in certain specific circumstances, sharing limited information may be necessary.

4.1 Payment Processors

Necessary payment information is shared with bKash, Nagad, Rocket, and associated banking partners to complete your transactions. This information is used solely for processing transactions.

4.2 Legal Authorities

In the case of a court order, legal obligation, or valid request from a government authority, we may be required to disclose relevant information. In such cases, we always make decisions based on legal advice.

4.3 Technology Service Providers

Certain trusted technology partners operate the platform. These partners are given limited access to information under strict confidentiality agreements and may only use this information to provide the specified services.

4.4 Fraud Prevention

To ensure account security and detect fraudulent activity, certain information may be verified against industry-standard fraud detection systems.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the hibaji website to improve the user experience and analyze platform performance.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used for basic tasks such as maintaining login sessions, security verification, and saving your preferences. Disabling these cookies may disrupt the normal operation of the site.

5.2 Analytical Cookies

Analytical cookies are used to analyze aggregate information such as which pages are visited most, how long users stay on the site, and where issues occur. This information is collected anonymously and is not used to identify individuals.

5.3 Cookie Management

It is possible to control cookies through your browser settings. However, disabling essential cookies may prevent you from logging in or making transactions on the hibaji platform normally.

6. Your Rights and Controls

hibaji believes that every user should have adequate control over their own information. You have the rights listed below, and we are committed to respecting them.

6.1 Right to Review Your Information

You may request to view the information hibaji holds about you at any time. Contact our customer support team and we will assist you as quickly as possible.

6.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may request a correction. Once your identity is confirmed, hibaji will make the correction in a timely manner.

6.3 Right to Opt Out of Marketing Communications

If you wish to stop receiving promotional emails or messages from hibaji, you may inform our customer support team at any time or use the unsubscribe link in the message. However, important account-related messages and security alerts will continue to be sent.

6.4 Right to Close Your Account

You may close your hibaji account if you wish. However, transaction records and information related to legal obligations may be retained for the legally required period.

7. Data Retention Period

hibaji retains your information only for as long as necessary. The retention period depends on the type of information and the relevant legal requirements.

• Basic account information: for as long as the account is active and for the legally required period after closure
• Financial transaction records: for the minimum period required by applicable law
• Customer support messages and complaints: for a reasonable period from the date of resolution
• Analytical data (anonymized): for as long as necessary for platform operations

After the specified period, unnecessary information is securely deleted or irreversibly anonymized.

8. Protection of Minors

hibaji is an adults-only platform and is intended solely for those aged 21 and above. We never knowingly or unknowingly collect information from minors.

Age is verified during the registration process, and if we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If you suspect a minor is using hibaji, please contact us immediately at [email protected].

9. Changes to This Policy

hibaji may update this privacy policy from time to time. This policy may be revised due to legal changes, technological developments, or changes to services.

For significant changes, we will send a notice to the registered email address and the "Last Updated" date at the top of the website will be updated. Continued use of the platform will be considered acceptance of the revised policy.

Therefore, it is recommended that you review this page regularly so that you are always up to date.

10. International Data Transfers

hibaji may in some cases use international technical infrastructure to provide its services. This means your information may sometimes be stored or processed on servers located outside Bangladesh.

For such international transfers, hibaji ensures that the receiving party adopts adequate protection measures and is contractually bound to maintain the confidentiality of your information.